We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you to return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. SHIPPING COST WILL BE DEDUCTED FROM THE REFUND IF IT IS FOR SUBJECT REASON(S). Please remember it can take some time for your bank or credit card company to process and post the refund too.
ORDER IS NOT ABLE TO BE CANCELED ONCE IT IS SHIPPED.
PLEASE MAKE SURE YOU HAVE AN ACCURATE AND COMPLETE ADDRESS WHEN PLACING THE ORDER. THERE WILL BE NO REFUND IF DELIVERY FAILED BECAUSE OF AN INCOMPLETE/INACCURATE ADDRESS.
THERE WILL BE NO REFUND IF THE PACKAGE HAS TO BE PICKED UP BUT THE CUSTOMER FAILED TO DO SO AFTER WE SENT THE PICK-UP NOTICE. PICK UP HAPPENS WHEN: THE FIRST-TIME DELIVERY FAILED DUE TO AN ADDRESS PROBLEM OR THE CUSTOMER COULD NOT BE REACHED.